Conflict is an inevitable part of life. We encounter it in our personal relationships, at work, and even within ourselves. While conflict is often viewed as a negative experience, it can actually offer surprising benefits. In this article, we will explore the role of conflict in promoting personal growth and building stronger connections with others.
As a professional mediator, I have been practicing for nearly three decades. Over the years, I have seen the industry evolve and adapt to changes in technology and society. One of the most significant changes is the rise of virtual mediation training, a service Interaction Management Associates began offering before a global pandemic forced most professions into the digital world. In this article, I will share the benefits of virtual mediation training and how it is breaking barriers and empowering mediators around the world.
Open-ended questions can be great conversation starters for social and workplace situations. Unlike closed-ended questions, which only yield one-word answers, open-ended questions get people talking. Mediators rely on open-ended questions, as they are powerful active listening tools, essential for effectively navigating conflicts. Most importantly, they help to engage and empower people to respond in their own words.
