A client recently asked me for some strategies to engage in conflict without appearing angry.  As I’ve said in previous articles, it’s no secret that most people fear conflict and will go to great lengths to avoid it.  Managing our anger can be challenging at times.  Most people either become defensive or worse, they’re boiling internally while trying to appear calm.  Skilled mediators develop practical strategies to avoid being pulled into the emotional whirlpool of our clients’ conflicts.