The value of protocol, etiquette and codes of behavior shape our everyday life. Social norms and rules can be complicated, but they serve an important role in conflict management. In most cases, they exist to preserve social harmony, communicate expectations, deter conflict and foster respect. They vary from situation to situation and culture to culture. Some are formal, others informal but equally important to preserving harmony within groups. As the world becomes interconnected, these variations can also lead to conflict. While we may not all agree on the rules, in my experience, most people are inclined to want peace and harmony at the end of the day. Sometimes the simple act of appreciating conflicting social norms can promote social harmony.