culture

Why Cross-cultural Understanding Helps us Manage Conflict More Effectively

Why Cross-cultural Understanding Helps us Manage Conflict More Effectively

Almost anything you will read about conflict will tell you that communication is a contributing factor. How each of us communicates and interprets the verbal and nonverbal signals of others is closely tied to and shaped by our own unique cultures. Awareness of diverse communication approaches enable us to not only recognize the ways our opponents may engage in conflict, but we begin to understand how our own culture shapes us. This respect for divergent conflict engagement practices is especially important for mediators who facilitate those difficult conversations. Ultimately, cross-cultural understanding helps us manage conflict more effectively. 

How Appreciating Conflicting Social Norms can Promote Social Harmony

How Appreciating Conflicting Social Norms can Promote Social Harmony

The value of protocol, etiquette and codes of behavior shape our everyday life. Social norms and rules can be complicated, but they serve an important role in conflict management. In most cases, they exist to preserve social harmony, communicate expectations, deter conflict and foster respect. They vary from situation to situation and culture to culture. Some are formal, others informal but equally important to preserving harmony within groups. As the world becomes interconnected, these variations can also lead to conflict. While we may not all agree on the rules, in my experience, most people are inclined to want peace and harmony at the end of the day. Sometimes the simple act of appreciating conflicting social norms can promote social harmony.