Almost anything you will read about conflict will tell you that communication is a contributing factor. How each of us communicates and interprets the verbal and nonverbal signals of others is closely tied to and shaped by our own unique cultures. Awareness of diverse communication approaches enable us to not only recognize the ways our opponents may engage in conflict, but we begin to understand how our own culture shapes us. This respect for divergent conflict engagement practices is especially important for mediators who facilitate those difficult conversations. Ultimately, cross-cultural understanding helps us manage conflict more effectively.
