communication

Why Active Listening Is Infinitely More Powerful Than Giving Advice

Why Active Listening Is Infinitely More Powerful Than Giving Advice

In today's fast-paced and interconnected world, the ability to communicate effectively is essential. However, most of us are often more focused on expressing our thoughts and providing solutions to others' problems than we are on truly understanding what they are saying. Contrary to popular belief, advising is not a form of listening. In fact, it can escalate a person’s frustrations and lead to conflict. As any good mediator will tell you, the best way to help others is often to stop giving advice and start actively listening. In this article, we will explore the power of active listening, the pitfalls of giving advice, and the various strategies you can employ to become a better listener.

Six Simple Ways to Prevent Family Gatherings from Being Derailed by Politics

Six Simple Ways to Prevent Family Gatherings from Being Derailed by Politics

Family gatherings can bring feelings of warmth, excitement and joy. Like most of us these days, you may also be bracing yourself for dreaded toxic political conversations. A couple of my peers and I wondered what happened to simpler times, when people had healthy debates on front porches. From those musings, we developed a project called Porch Talks, to guide conversations from toxic to healthy. I have lifted some of those ideas to share six simple ways to prevent family gatherings from being derailed by politics.

Five Powerful Open-ended Questions Mediators Use for Active Listening

Five Powerful Open-ended Questions Mediators Use for Active Listening

Open-ended questions can be great conversation starters for social and workplace situations. Unlike closed-ended questions, which only yield one-word answers, open-ended questions get people talking. Mediators rely on open-ended questions, as they are powerful active listening tools, essential for effectively navigating conflicts. Most importantly, they help to engage and empower people to respond in their own words.