This article was published during the COVID-19 pandemic, a day after the count of globally-documented cases surpassed one million. I felt it was necessary to write this as much for you, dear reader, as for myself. At this point, we don’t really know what the world will look like when the pandemic is over. What I do know is that uncertainty breeds anxiety. Stress clouds our ability to focus on much of anything, let alone resolving conflicts between adversaries. It would be easy to just tell everyone to forgive and forget, but in reality, conflicts only escalate if left to fester indefinitely. After 25 years as a mediator, I assure you, it’s possible to manage conflict in stressful times. In this article, I offer a few options.
How to Stay Calm When Conflicts Get Tense: Five Powerful Strategies of Expert Mediators
In our introductory mediation courses, we ask students to give their initial reactions to conflict. The most frequent word most new mediators associate with conflict is fear. That anxiety propels us into default fight-or-flight defense responses. So, how do we mediators, who work directly with people in conflicts, manage our own emotions? I reached out to a few highly-respected mediators and asked them to share strategies they use to stay calm when conflicts get tense. Many of these tips can be applied outside the context of mediation, to help you feel better prepared for conflict situations. With input from those colleagues, I have identified the following five powerful strategies mediators use to keep cool in the heat of conflict.
Are Rising Temperatures Making You Hot-Headed? Here’s What You Can Do About It
If you feel more agitated than usual when the temperatures rise, rest assured, most likely there’s nothing wrong with you. It is normal to feel uncomfortable and cranky when we become overheated. There is a reason the English language is loaded with idioms such as “hot and bothered,” “boiling over,” “hot-tempered” or “crash and burn.” (Read on, this article is loaded with them.) In fact, studies have demonstrated higher temperatures are accompanied by higher rates of aggression, violent crimes and global conflicts.