Communication

Stop Using this Word. (We Know What You Really Mean.)

Stop Using this Word. (We Know What You Really Mean.)

You may be a really good communicator, but if you use “but” in the way I just did in this sentence, think again. Doing so just negated the positive sentiment I tried to convey in the first half of that message.  Even when you disagree with someone, there is a simple communication strategy you need to start using, to improve the way you engage in the most difficult conversations.

Here's Why LISTEN and SILENT Share the Same Letters

Here's Why LISTEN and SILENT Share the Same Letters

Listening is not always easy. These days, in particular, we are surrounded by constant noise, controversy and chaos.  The most successful people on our planet are skilled at listening. As I mentioned in a previous article, my grandmother once said there’s a reason the words, “listen” and “silent” have the same letters.  To be a good listener, we need to first learn how to be silent.

3 Tips for Happier Holidays from a Mediator's Playbook

3 Tips for Happier Holidays from a Mediator's Playbook

Jingles may wish us happy holidays, but commercials and social media, by design, influence how we bedeck our homes, spend our money, measure happiness and practice traditions around holidays.  It can be overwhelming.

If we succumb to all the pressures buzzing around us, the reality is this: the main focus of the holidays is wiped out by stress, misunderstanding and conflict.  Here are a few personal stories as well as tips from my 20+ years as a mediator on how to avoid common pitfalls.