We engage clients in conversations that lead to positive and productive interactions. How? By providing the following services:
- mediation services
- conflict management training
- facilitation
Improving the way we communicate can mitigate conflicts that get in the way of enjoying life to its fullest. Sound touchy-feely? Don't worry, we don't aim to unleash ground-breaking solutions to world peace.
We hope to start a ripple effect that improves interactions and reduces conflicts. It's definitely a feel-good approach.
We don't ask clients to sacrifice values or character. Simply put, we work with you to explore opportunities to reach better solutions through communication, negotiation and clarification. We all stand to gain from shifting our approach if it leads to mutual understanding in homes, communities, workplaces and -- just maybe -- the world.
Kate Otting
Ms. Otting, founder and CEO of IMA, became a mediator 15 years ago. Since then, she has overseen over 2,000 mediations, including workplace, divorce, family and community disputes. She has trained mediators throughout the U.S.
Otting is the former Director of Conflict Resolution for the Arizona Attorney General's Office. She holds an undergraduate degree in psychology and a Master's Degree in international administration. She is on the US Postal Service Employee Mediation REDRESS panel. She directed conflict management training services for the Iowa Peace Institute.
This experienced mediator was also Vice President for International Services for the International Center for Community Journalism, where she trained journalists from the former Soviet Union. Kate has designed and led conflict management programs for local and international groups in sectors public and private. She has taught at Arizona State University, Northern Arizona University, South Mountain Community College, Coconini Community College and Lamson College.
Active in her community, Kate has been a Peace Corps Volunteer, den leader, PTA officer, religious education instructor, coach and little league supporter. She is a member of Tempe Leadership Class XXIII and has served on boards of several local charities. She was featured in the PBS documentary "The American Promise" for her conflict management work.
Interaction Management Associates
Since 2005
Kate, along with three Arizona State University professors in the Hugh Downs School for Human Communication, developed the mission and vision of IMA. We saw the need to create an organization that helped individuals and organizations improve their interactions in order to reduce the costs -- production, emotional and financial -- associated with conflict.
IMA provides mediation and conflict management services in Chandler. Our firm works with individuals, corporations, government entities, educational institutions and charitable organizations in all sizes and stages of development. We provide high-quality mediation services and conflict management training.
While Kate Otting is the primary contact for training and mediation, she remains closely linked with associates with whom IMA contracts for additional services and training as needed.
IMA's mission
To promote productive and cooperative human interactions.
IMA Clients
Our clients range from neighbors in conflict to large organizations seeking long-term solutions. Visit our client page for a list of clients along with testimonials. We provide mediation and conflict management services to clients throughout Arizona. We are located in Chandler, Arizona.
"The retreat that you lead set the tone for a solid, positive and productive year. Especially helpful was your guidance...
simultaneously firm, reflective, and organized to produce the consensus building for the things we are accomplishing this year. Thank you for this good work."
Randel Hanson, PhD
President, Tempe Rio Salado Little League
Mediation
Conflict Management
Chandler
